Microgaming Notification: Maintenance and Upgrades for Free Games-Related Backoffice & API Functionality on 8 December
Kindly take note of the following
Category: API and Backoffice
Detail: To continuously optimize the user experience, there will be maintenance and upgrades to the batch cancel instances for Free Games Plus within the K2 API and Backoffice, along with corresponding adjustments, during the time specified below.
Maintenance Schedule: Monday, 8 December 2025 15:00 - 17:30 *The K2 APIs and Backoffice functions listed below will undergo maintenance during this time.
K2 Single Wallet API/ Common Wallet API 1. Close Free Game Offer (PATCH /agents/{agentCode}/offers/{offerGuid}/close)
New Required Request Added: The API requires the user to set the "cancelAwardedInstances" parameter (true/false) to determine whether to cancel free game offers that have already been awarded to players. 2. Get Batch List (GET /agents/{agentCode}/batches) Parameter/Status Name Changes: InProgress will be updated to: Assigning Completed will be updated to: Assigned New Statuses Added: Cancelling and Cancelled Please note: The response of this API will include a new cancellation summary (Please refer to the Dev Portal for details).
3. Get Batch Details (GET /agents/{agentCode}/batches/{batchGuid})
New Returned Property Added: "isPartiallyConsumed" (=True indicates partial consumption by the player, meaning that partially consumed free game offers cannot be cancelled) 4. Get Specific Player's Free Game Offers (GET /agents/{agentCode}/players/{playerId}/freeGameOffers) 5. Get Player List for Free Game Offer (GET /agents/{agentCode}/offers/{offerGuid}/players) New Returned Parameters Added: "Cancelling" and "CancelFailed" Single Wallet and Common Wallet Backoffice > Free Games 1. Offer List> Actions> Close Offer When the user clicks "Close Offer," the prompt message displayed in the pop-up window will differ based on the BackOffice permissions (With "cancel instances" permission or not) 2. Batch Jobs New tab added "Cancelled" showing the cancellation job list Users can select single or multiple checkboxes within the Batch Jobs list to perform a cancellation Please refer to the Backoffice manual for the "Cancelled" tab's details 3. Tools> Players Management> Player Info> Free Games Offer New Status Added in "Instance Status": "Cancelling" and "Failed to Cancel" New Button Added: "Refresh", to update the status of the instance 4. User management> Permissions> Free games Rename "Cancel instance" to: Cancel instances and batch jobs Merge "Assign multiple players to an offer" and "Assign a player to an offer" to: Assign players to an offer 5. Free Games> Offer List> Free Games Player Management New Button Added: "Refresh", to update the status of the instance Thank you for your continued support and patience. Should you have any questions, please contact our Customer Service team or your dedicated Account Manager. Document: MG+ Single Wallet Free Games Plus Guide MG+ Common Wallet Free Games Plus Guide MG+ K2 Single Wallet API - DevPortal MG+ K2 Common Wallet API - DevPortal MG+ Backoffice - Single Wallet Manual MG+ Backoffice - Common Wallet Manual Impact: MG+ Backoffice & K2 API related to Free Game will be temporarily unavailable. Platform: MG+ Common Wallet (Transfer Wallet) and MG+ Single Wallet (Seamless Wallet) Date and Time (GMT+8): Monday, 8 December 2025 15:00-17:30
Posted Dec 01, 2025 - 10:46 GMT+04:00
This scheduled maintenance affects: 3rd Party Provider.